Who we are and what this notice covers
Prestwick Pay is a business payment support brand operated by Prestwick Global Inc. This notice explains how Prestwick Global Inc handles personal information connected with the public Prestwick Pay website, general business inquiries, email communications, and other public-facing contact channels.
This notice does not replace any separate privacy notice, client agreement, portal notice, provider term, or service-specific disclosure that may apply if an inquiry proceeds to a reviewed customer relationship or another service channel.
Information you choose to provide
When you contact us, submit a business inquiry, or communicate with our team, you may provide:
- Name, company name, job title, work email address, phone number, country, and preferred contact method.
- General business activity, markets involved, payment direction, approximate amount range, expected timing, and the support you are looking for.
- Messages, files you choose to provide, follow-up information, and other details included in your communications.
Do not submit passports, identity documents, bank credentials, full account records, payment authorization details, complete transaction instructions, or other sensitive onboarding materials through the public inquiry form. If further information is appropriate, use only the channel confirmed for that purpose.
Website and technical information
When you visit the website, our hosting and security providers may generate technical records such as IP address, approximate region, browser and device type, operating system, referring page, pages requested, visit time, security events, and similar server or network information.
We use this information to deliver and protect the website, investigate errors or misuse, maintain reliability, and understand basic website performance.
How we use information
We may use information to:
- Responding to business inquiries and communications.
- Understand the business situation, markets involved, and the most relevant next step.
- Prepare for a reviewed onboarding or client workspace where applicable.
- Maintain inquiry history, service notes, and necessary business records.
- Operate, secure, troubleshoot, and improve the website and inquiry process.
- Preventing misuse, fraud, unauthorized activity, or other harmful activity.
- Complying with applicable legal, regulatory, risk, dispute, and recordkeeping requirements.
Service providers and disclosure
We may share information with personnel and service providers that help us operate the website, receive inquiries, communicate with businesses, protect systems, maintain records, obtain professional advice, or support an appropriate customer request. These may include hosting, security, email, form, technology, professional, and operational providers.
The public inquiry form is currently hosted by Zoho Forms. If you choose to open and submit that form, Zoho may process the information needed to deliver the inquiry under its applicable terms and privacy practices.
Information may also be disclosed where reasonably necessary for legal process, regulatory requests, fraud prevention, sanctions or risk review, dispute handling, corporate transactions, or the protection of users, rights, systems, and business operations.
Prestwick Pay does not use public inquiry information for sale as a consumer data broker.
Cookies and similar technologies
The public website may use technologies that are necessary for hosting, security, navigation, and reliable operation. We do not currently describe the website as using advertising cookies. If optional analytics or marketing technologies are introduced, this notice and any consent choices will be updated where required.
You can use your browser controls to block or delete cookies. Some website or third-party functions may not work as expected when browser storage or required technologies are blocked.
International processing and retention
Our personnel and service providers may process information in countries or regions other than where you are located. Privacy rules may differ by location. Where applicable, we use measures appropriate to the information, provider, and processing activity.
We retain inquiry information only for as long as reasonably needed to respond, manage follow-up, maintain appropriate business and security records, resolve disputes, and meet legal or compliance-related recordkeeping requirements. The period may differ depending on the inquiry and whether a customer relationship later develops.
How we protect information
We use reasonable administrative, technical, and operational measures designed to protect information handled through our public website and business communications. No website, form, email, storage system, or internet transmission can be guaranteed to be completely secure.
Your choices and privacy rights
Depending on where you live and the law that applies, you may have rights to ask about, access, correct, delete, restrict, or object to certain uses of your personal information. These rights may be subject to identity verification and lawful exceptions, including security, legal, compliance, dispute, and recordkeeping needs.
We will not discriminate against you for making a privacy request where applicable law prohibits that treatment.
Children, third-party links, and updates
The public website is intended for business users and is not directed to children. Do not submit information about a child through the public inquiry form.
The website may link to third-party websites or services. Their handling of information is governed by their own terms and privacy notices.
We may update this notice as our website, service providers, or legal obligations change. The date above identifies the current posted version.
Contact us
For privacy questions or requests relating to the public Prestwick Pay website, contact account@prestwickpay.com. Please do not include identity documents, bank credentials, or other sensitive records in the first email.